14 September 2024 In line with the security updates to online payments WisePay will require parents and staff to change their log in passwords every 90 days. This will come into effect from June 2024. When logging in, parents will receive a reminder on their WisePay home page, this will state that the password will need to be changed within 10 days of its expiry. If the password is not changed within that time, they will receive a log in failure notice which will contain a link to reset their password. A communication will be posted on the parent log in page advising them of this new security feature and there will also be a guide available for parents and staff to access You can find a guide for additional assistance here: https://www.groupcall.com/hubfs/90-day%20password%20reset%20guidance.pdf Kind regards, WisePay Team
