07 December 2023
IMPORTANT INFORMATION Parents/Learners may be experiencing issues when attempting to make payments in Wisepay Before you contact the School or the WisePay support team, please read the below: Are your contact details up to date with your Bank? Without up-to-date contact details against customer bank accounts, the Strong Customer Authentication (SCA) may not be able to authenticate the payment attempt. In other words, the payment will be unsuccessful. What happens once the parents/learner`s details are up-to-date? Users will be able to make online payments after completing the Strong Customer Authentication (SCA) process, a two-factor authentication process that was implemented across the payment sector on 14th March 2022. To authenticate a payment a parent/learner needs certain information: * They may be asked to provide a " Unique to me" code: such as a password or PIN (something only known by the customer). * Be in possession of: a mobile or smart watch (something a customer is in possession of). that can be used to access the passcode message or be able to log in to approve the payment * Of my person: Be able to use such things as a fingerprint or confirmation of facial features (something which is part of your being and can be used as a unique identifier usually via online banking). MythBusters: Only 5% to 10% of authentications will result in the cardholder having to be re-directed to their bank's 3D Secure page to enter two-factor authentication. IMPORTANT! You can download the Guide by cut and pasting the following link:- https://www.groupcall.com/e3t/Ctc/2H+113/cclLw04/VVVwlY6nZQsFW7BB9-M3qMpfgW7qxXbD4GYTvJN2dmMwZ3lLBGV1-WJV7CgX4-W5mS8q17zZ49SW300s2K60kwWnN4pcFh0cLlFhW4vKCft3M320mW8fGh3t8TSwNXW7tRkSr3S0z2bW1K7Ck-6X-NkQW3kpq124vGXksW852dCG8HjLZFW3ShcdV6vR7vrW7dy9_V1VQddlW4hkRKd7fVwmcW1gltK079LCrcW6LQ2Yz3P7vtYW1KPZ0H4PM-HKW6SGr3z4JKzKYVbK8lc8vq_kSW2FJKGd73KWS4W48xYFB5qBlLhW5RpXQq6SPj0MW6nftfY82Wf8rW2pMDB73Vtcl1W8bKrSQ1GQTwHW7K2YMc5XzvjV3cPk1 A Statement Concerning Russian Sanctions Read The Statement at :- https://www.groupcall.com/e3t/Ctc/2H+113/cclLw04/VVVwlY6nZQsFW7BB9-M3qMpfgW7qxXbD4GYTvJN2dmMwZ3lLBGV1-WJV7Cg-ZcVFHQTZ3Gk-TFW2D_wbD1_KXMrW1V8Zgh4Rhk05TP0NQ8NN0QhW8kWFnh2sGnWZN3KZdJBQbgj3TnxDb2G7NPfW62DdJz5zKSHTW4z-btK1ndydSW16v9MT1TjYdjW2tS4k31knb9jW2WxDh11B_qdWW5rnxK15ZyTMbW8ycm6J377-2MW6njRpz66B905W1cqn1h1YZSswW2kfL6V2k1RShW53b1Kg5v9xfhW96gD3t7cmQG6W8q-BsM2lwHGXW1rJW3v2Y6TW8W7WZTCX5dZCJCW57JQgR1sbM8TW81vFHV61rRCw32Pn1 
