Therefore, if you are experiencing a problem:
If you have checked the above and are still experiencing a problem, please ask a supported administrator of WisePay from your organisation to report the issue using the usual WisePay support process and attaching the appropriate screen shots and information.
- Please check if your organisation has set up the product and content you are trying to access correctly? Please email your organisation's finance office responsible for the product or consult your WisePay User Guide if you are the administrator of the product.
- Please check with your organisation's finance team to confirm if the data you are trying to access is available to you or if your access has been changed by anyone.
- Please check your internet connections to ensure any data and reports you may be trying to access are being allowed time to process correctly.